The U.S. International Trade Commission (ITC) has awarded Fors Marsh Group (FMG), LLC, a contract to conduct user experience research to improve the Commission’s website.
FMG will evaluate the user experience of www.usitc.gov through a variety of different research methods, which include a heuristic evaluation, usability test with several audience segments, as well as a card sort to provide insight on the information architecture for the content. The research will result in findings and recommendations that aim to improve the navigation, content and features of the website for its constituents.
"FMG understands the importance of this website as travelers, businesses and government leaders need to find information quickly and conduct online transactions seamlessly." said Dr. Sean Marsh, FMG’s Chief Executive Officer. "We are thrilled to partner with ITC and continue our work improving user and customer experiences between people and government."
For more information, please visit www.forsmarshgroup.com.